Retail

Shopping Malls & Centres

In addition to providing online, curbside pickup and delivery services, all shopping centres, malls and markets may open. Stores in these facilities must follow the same guidance as those set out for other retail services.

  • Food services and restaurants with mall-only entrances may open for outdoor dining spaces, delivery and takeout. Dine-in at indoor food courts is prohibited.
  • Entertainment amenities not permitted in Stages 1 or 2, such as movie theatres and waterparks, remain closed.
  • Malls may need to institute the policies that were put in place by retail outlets that remained open as essential businesses or were permitted to reopen during Stage 1, including engineering and administrative controls, such as:
    • Alternative operating hours to address increased cleaning demands.
    • Enhanced security and limiting entrances.
    • Creation and enforcement of walking traffic patterns.
    • Operating by appointment or reservation.
    • Limiting the number of people who may be in one business at any one time.
    • Restricting fitting room access and implementing cleaning process between fitting room customers.
    • General building management, including signage and hand sanitizer at the entrance of building, and removing gathering settings (e.g., benches).
  • Industry associations recommend that efforts to screen people for COVID-19 symptoms at shopping malls is best performed at the entry point of the shopping centre rather than at individual shops.

Fitting Rooms

  • Fitting rooms at retail settings were permitted to reopen with restrictions in Stage 1 and Stage 2.
  • All fitting rooms may reopen, as long as patrons are not permitted to occupy adjacent fitting room stalls at any one time.
  • Cleaning and disinfection between fitting room customers should continue.

Personal Care Services

  • Personal care services, including but not limited to hair salons, spas, tanning salons, tattoo studios, diet centres and beauty salons, were permitted to open in Stage 2.
  • In addition to the services permitted in Stage 2, all services that tend to a customer’s face are permitted (e.g., facials, ear piercing, eyebrow grooming and eyelash extensions).
  • Patrons must wear face coverings except while receiving services on an area of their face that would otherwise be covered by a face covering.
  • Workers must wear appropriate personal protective equipment (PPE).
  • Personal care services must take measures to enable physical distancing between patrons, such as limiting the number of people who may be in the business at any one time.
  • Businesses should consider operating by appointment wherever possible.
  • Businesses should also consider recording each patron’s name and contact information to support effective contact tracing in case of an outbreak.
  • Oxygen bars, bath houses, steam rooms and saunas are not yet permitted to open.